Support

Need help with the VCDP API? Here are your options.

Developer resources

• API Reference — Full OpenAPI specification with request/response schemas
• Quickstart Guide — Get your first API call working
• Authentication Guide — OAuth2 + DPoP implementation

Common issues

Authentication failures

• Ensure your DPoP proof is freshly generated for each request
• Verify the htm and htu claims match the request method and URL
• Check that your access token hasn't expired (default lifetime: 5 minutes)

Rate limiting

• Monitor X-RateLimit-Remaining headers
• Implement exponential backoff on 429 responses
• See the Rate Limiting guide

VIN not found

• Verify the VIN is exactly 17 characters
• Ensure the vehicle owner has granted consent for data access
• Check you're using the correct environment (dev/test/production)

Contact

For technical support, contact the Platform Engineering team:

• Email: platform@example.com
• Include the X-Correlation-ID header value from error responses